Due to the tedious, handcrafted and custom nature of our custom orders, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order, it is considered “accepted” – refunds requested due to decorating style, writing, color shade, or general design will not be honored after your cake leaves the bakery.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or anytime thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly. properly – such as cracks, smudges, melted frosting, etc. If damage has occurred after the cake has left the bakery please call, and bring the order back. We will do our best to correct the issue – as long as a decorator is available – however additional charges may apply.
All sales are final, with the exception of custom orders cancelled with sufficient notice (discussed above). Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any error, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference.